About Sachin Rekhi
Sachin is a serial tech entrepreneur and product executive based in Silicon Valley. He was most recently Director, Product Management for LinkedIn Sales Navigator, a new fast-growing LinkedIn premium subscription targeted at sales professionals with over $200M in revenue. Prior to LinkedIn, Sachin founded ConnectedHQ, an effortless contact management tool, which was ultimately acquired by LinkedIn. Sachin’s first foray into entrepreneurship began with founding Anywhere.FM, a web-based music player, which was acquired by imeem. Sachin recently left LinkedIn to return to his roots as a startup founder on a new venture.
Questions for Sachin:
- Tell us a bit about your career trajectory?
- You have a super successful blog and you write very very valuable high quality blog posts. Tell us about you blog. When and how did it start? What has the experience been?
- They say releasing a product or a feature is not a success. It is only a success when you are able to validate positive feedback from your customers or users. However, gathering customer feedback is such an enormous challenge because it takes away so much of time and also there is no effective way to be sure that we have gathered the right feedback. You wrote a popular post on product’s continuous feedback loop. You mention that it a continuous loop instead of a point in time activity. Do you want to share about that?
- I would like to know about Net Promoter Score. How effective are they?
- You also mention about developing a feedback river. What does it mean?
- One pitfall most often we find ourselves in is wallowing in a lot of feedback but not doing anything with all the feedback. What are some of the ways to make sense of all the feedback and incorporate it? There is also a tendency to jump on building new features than improve recently released features based on the feedback. How do you resolve that conundrum?
- I remember you had once mentioned about how product managers lack technical skills and want to pick up their coding skills. And you replied that investing time on understanding user psychology would pay more dividends instead. Why do you think so.
- How do you start investing and get better in user psychology?
- Do you want to talk a bit on the pyschology of influence?
- You categorise product managers into three types: Builders, Tuners, Innovators? Please explain them for us.
- War Story: Share with us your most challenging experience in your career towards solving a product problem. How did you resolve it? Or even if you could not, what were the lessons learnt?
- What are some of the books that may have influenced you greatly in your product career and which you would like to recommend fellow listeners?
- What according to you are the vital skills a product manager can’t do without to succeed in his career?
- Sachin’s blog: sachinrekhi.com